Cleared for payouts

Why Does Freespinz Casino Ask for Account Verification?

Every licensed operator runs the same identity check, and Freespinz Casino finishes yours in about 53 hours once your papers are clear.

Start my verification

Freespinz Casino LLC holds licence ALSI-992708 issued by the Anjouan Offshore Finance Authority, with independent audits carried out by SIQ, BMM Testlabs, and GLI.

A faster payout path

Checked once, paid faster

Read this the moment a payment pauses or a message asks for papers you have not sent.

Who checks

Freespinz Casino LLC

Licence and number

Anjouan Offshore Finance Authority, ALSI-992708

How long

53 hours

When required

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Four steps to clear

Clear the Check Without a Second Try

Follow these four moves when the document request lands in your inbox.

Bright, flat lighting

Photograph your photo ID flat on a table in daylight, with all four corners inside the frame and no glare across the face.

Matching your sign-up details

Pick a proof of address that shows your full name and the same address you gave at sign-up, then check the whole page is readable.

A card shot that clears

For the payment card image, show the cardholder name, the first and last digits and both card edges, and you may mask the middle.

The review window

With everything legible, review takes up to 53 hours, and a quick reply to any follow-up question keeps your payout in the queue.

Document list

Clear Copies, Not Blurry Retakes

This table settles what to photograph and what each image has to show before you send it.

Photo ID

ConfirmsWho you are

Must showFull face, name, date of birth

Proof of address

ConfirmsWhere you live

Must showFull name and street address

Payment card image

ConfirmsThe card you paid with

Must showCardholder name, first and last digits

Why Did My Documents Come Back?

Check the Date Before You Send It. An expired ID proves nothing about who you are today, so the reviewer has to stop and ask for a current one. Send the newest ID you hold Check the expiry date before uploading

A Camera Shot, Not a Capture. A screen capture hides the edges and the light reflections a reviewer needs, so the file cannot be matched to a real card. Take a flat photo of the card Use daylight, no flash, no cropping

How Recent Should the Bill Be? A bill older than the usual window no longer shows where you live, so the address cannot be confirmed against your profile. Use a bill from recent weeks Pick one showing your full name

Your Payout Sits With This Check

Your Freespinz Casino account runs under licence ALSI-992708 from the Anjouan Offshore Finance Authority, and that licence obliges us to know where a player's money originates. Consider the request housekeeping rather than an accusation: nothing in it suggests wrongdoing on your part.

Any one of these can satisfy the funds review, depending on your case.

Recent payslips from your employer
Bank statements for the last months
A tax notice or return
A sale contract or invoice
Savings or investment summary

No Surprise Requests

The Moments the Check Appears

Knowing the four trigger points means no request ever arrives while a payout sits waiting.

A Higher Limit, A Check

Asking for a higher limit makes the account a bigger risk, so identity and address papers are usually requested here.

The First Payout Holds the Check

Your licence requires verification at the latest before the first payout, so photo ID, address proof and card image are collected then.

Over 18, Confirmed

Where age is in doubt, the check confirms you are 18 or over before the account continues in normal use.

Big Sums, Extra Questions

A payment far beyond your usual pattern prompts questions about its origin, answered with the papers listed above.

Skip the second email

Answers that get you through

Most players fear a stalled payout over one blurry photo, not a genuine rejection.

My surname changed after marriage, will my ID match my account?+

Matching goes by the document you send, so include the certificate or notice that connects your old name to the new one. With both papers, the reviewer has no reason to hold your payout back.

Why does the casino need to see where my deposits came from?+

Your licence conditions make this a routine check against money laundering, run on many accounts and not just yours. It is a bookkeeping requirement, and nobody has accused you of anything by asking.

Can I photograph my passport with my phone instead of scanning it?+

Phone photos are fine so long as all four corners sit inside the frame and the print stays sharp. Lay the document flat, kill the glare, and skip the screenshot trick in favour of the full photograph.

Is it safe to send my licence and bank statement this way?+

Uploads travel over TLS 1.3 encryption and are read only by the team handling your account. Keep the files for [email protected] rather than pasting images into chat.

Will I be asked to upload these papers again further down the track?+

Once a document is accepted it stays on file, so a fresh payout normally needs nothing extra. You will only be contacted again if a paper expires or if your details change.

When at the latest do I have to be verified by?+

The check has to be closed before your first withdrawal leaves, so do not leave it to the day a win arrives. Freespinz Casino may also request the paperwork at registration or at your first deposit, which is entirely normal.