+61 2 7158 5503Anjouan ALSI-992708
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Support That Reaches A Person

Need Help Now? Contact Freespinz Casino

Live chat, e-mail and a local phone line reach our team every hour of the day, all year round.

Contact Support Now 18+ only. Bonus terms apply. Wagering required before withdrawal.
Paid out this week
736,419 A$
4,728 Players with us today
Freespinz Casino LLC holds licence ALSI-992708 issued by the Anjouan Offshore Finance Authority, with independent audits carried out by SIQ, BMM Testlabs, and GLI.
Average withdrawal processes in 14 minutes, with a weekly payout volume of A$35M and a monthly total of A$43M paid to verified players.
All connections to Freespinz Casino are secured with TLS 1.3 encryption, the current industry-leading standard for data protection in transit.
Answers Without The Wait

Three Direct Routes To A Human

Use this when a question needs a person rather than a help article.

Can I Chat Right Now?
Quickest route for anything urgent, from a stuck withdrawal to a bonus that will not load; chat answers in about 5 minutes.
Start Chat
Can I E-mail You?
Best for documents and detail-heavy questions: write to [email protected] and expect a reply within 24 hours.
Write To Us
I Would Rather Call
Ring +61 2 7158 5503 (AEST) when talking is easier than typing; calls are typically picked up in about 1 minute.
Call Now
Help Close To Home

Which Number Reaches Support In Australia?

Settle the local number, the hours and the regulator behind your account in one glance.

How To Reach

Australian Phone+61 2 7158 5503
Support Time ZoneAEST
LanguagesEnglish, German, French, Spanish
Support E-mail[email protected]

Who Supervises

Supervisory AuthorityAnjouan Offshore Finance Authority, ALSI-992708

Where To Get Help

Gambling HelpGambling Help Online, Lifeline Australia, National Self-Exclusion Register
You Have Asked Twice Already

A Ruling You Can Point To

Freespinz Casino keeps every complaint on file, so nothing rests on one operator's memory.

Send The Dates And Your Login
Write to [email protected] with your login email, the dates and what you expected. Keep the ticket number you get back. Never send your password, because support never asks for it.
One Thread Instead Of Three
Someone reads the ticket and answers within 24 hours, in English, German, French or Spanish. If the first answer misses the point, reply on the same thread rather than opening a new one.
More Authority On Your Case
Still unresolved after that exchange, ask for the case to be passed to a senior manager. Verification of your photo ID, address and card image can run 53 hours, so expect that wait inside the case.
Past The Casino, Not Around It
A final internal answer you disagree with goes to the Anjouan Offshore Finance Authority, the regulator holding license ALSI-992708. Send them the ticket history and the outcome you were given.
Skip The Switchboard

Department E-mail Addresses At A Glance

Send your message to the desk that owns the issue and it lands with the people who can act.

Account Desks

General support and account questions[email protected]
Document verification and KYC checks[email protected]

Money Desks

Deposits and withdrawals[email protected]

Other Desks

Complaints and formal disputes[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]
The Name On The Licence

Who Holds My Money And Licence?

Players worry most about an unnamed owner, so the registered company and its licence sit in the open here.

The Company

Legal NameFreespinz Casino LLC
Company Number780316 (Anjouan)
Registered AddressHombo Road, Mutsamudu

The Licence

RegulatorAnjouan Offshore Finance Authority
Licence NumberALSI-992708

Written Contact

Support E-mail[email protected]

Can You Speed Up My Answer?

Line these up first, then paste them into live chat, e-mail or your call notes.

  • Your login e-mail address
  • Ticket number from any earlier message
  • Screenshot or photo of the error
  • Card image with the middle digits covered
  • Photo ID and proof of address
A Person, Not A Queue

Is Anyone Awake At 3am AEST?

The usual worry is writing into silence, so each line below carries the wait you can expect.

Live Chat

Live Chat Hours24/7 support available
Live Chat Reply5 minutes
All Times Shown InAEST

E-mail

E-mail Address[email protected]
E-mail Reply24 hours

Phone

Phone Number+61 2 7158 5503
Phone Wait1 minute
Waiting On A Reply

What Do You Need From Me?

Each answer below covers one thing players in Australia ask us at the desk.

trustWhat happens when I contact support about my account?+
Your registered email address is what we look for first, and that is enough to open your file. Nobody on our team will ever ask you for the password itself, so treat any such request as not from us. Have a recent deposit amount handy if the query touches money.
trustWhat if I want to check your licence before I deposit?+
Freespinz Casino LLC holds licence ALSI-992708 from the Anjouan Offshore Finance Authority, under company number 780316. If a dispute with us ends unresolved, that regulator is where the file goes next. Ask us for the licence details in writing and we will send them.
trustWhat if I want my personal data erased?+
Write to [email protected] and request a copy or deletion of the data tied to your account. We confirm receipt, verify your identity, then act on the request within the limits of our record-keeping duties. Some payment and bonus history must be retained after closure.
trustCan I shut my account and still get my balance?+
Yes. Message live chat or email [email protected] and ask the team to close the account, and it is actioned once your identity is confirmed. Any pending withdrawal is settled first. Self-exclusion is a separate option and can be set at the same time.
trustWhere do I send my ID and how long does it take?+
Documents sent through go to [email protected] and typically clear in 53 hours. Photo ID, proof of address and a payment card image are the three items we ask for. Sending sharp, uncropped pictures on the first attempt removes most of the delay.
trustWhy is support open at night and on weekends?+
Why you can reach a person at three in the morning is simple: our desk in AEST runs without a close, weekends included. Live chat answers in about five minutes and email within twenty-four hours, whatever the hour you write in. Phone lines pick up in roughly one minute.
trustWhy bother escalating if the first reply already said no?+
Why escalate at all? Because an answer you disagree with deserves a second look by someone senior. Reply to the same thread and ask for a review, or write to [email protected] with the details. If that still leaves you unsatisfied, the Anjouan Offshore Finance Authority is the next step.

Confidential Help Beyond The Casino Walls

Independent organisations help with gambling problems and cost nothing to use. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register work separately from Freespinz Casino LLC, so what you say to them stays with them.

Gambling Help Online. Online counselling and live chat for anyone worried about their own betting or someone else's, staffed by trained counsellors.

Lifeline Australia. A crisis line for people in distress, including those whose gambling has reached a point of emergency.

National Self-Exclusion Register. A single register that blocks you from gambling services across participating operators once you sign up.

See Full Story

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